1. Information We Collect
We collect the following types of information when you use PansroSafar:
- Personal Information: Name, email address, phone/WhatsApp number, city, date of birth (for travel documents), and payment details (processed securely via Cashfree).
- Booking Information: Travel dates, destinations, number of travelers, package selection, and special requirements.
- Account Information: Login credentials, profile details, and preferences for registered users.
- Usage Data: Pages visited, clicks, session duration, browser type, IP address, device type, and referral source — collected via cookies and analytics tools.
- Communications: Inquiry messages, support conversations, and feedback you submit to us.
2. How We Use Your Information
Your data is used to:
- Process your booking inquiries and confirmed reservations.
- Send booking confirmations, travel updates, and support communications.
- Improve our website, services, and personalized recommendations.
- Send marketing communications (only with your consent — you may opt out at any time).
- Comply with legal obligations, including GST invoicing and accounting.
- Detect and prevent fraud or unauthorized access.
3. Sharing of Information
We share your data only in the following circumstances:
- Travel Partners: We share your booking details with the relevant tour operator or service provider to fulfill your booking.
- Payment Processors: Payment data is transmitted to Cashfree (our PCI DSS-compliant gateway). We do not store card numbers.
- Legal Requirements: We may disclose information if required by law, court order, or government authority.
- Business Transfers: In the event of a merger or acquisition, your data may be transferred as part of business assets.
We do not sell, rent, or trade your personal information to third-party advertisers.
4. Cookies and Tracking
We use cookies and similar tracking technologies to improve your browsing experience, analyze traffic, and personalize content. You can control cookie settings through your browser. Please read our Cookie Policy for full details.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Booking records are retained for a minimum of 7 years as required under Indian accounting and GST laws.
6. Data Security
We implement industry-standard security measures including SSL/TLS encryption for all data transmissions, access controls, and regular security assessments. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your account and associated data (subject to legal retention requirements).
- Opt out of marketing communications at any time.
- Lodge a complaint with the relevant data protection authority.
To exercise these rights, email us at privacy@pansrosafar.com.
8. Third-Party Links
Our website may contain links to third-party websites (e.g., affiliate booking partners for flights, hotels, trains). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal data.
9. Children's Privacy
PansroSafar is not intended for children under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date. We encourage you to review this policy regularly.
11. Contact Us
Data Controller: GPL Sales Enterprise (PansroSafar)
339, Times Trade Center, Puna Canal Road,
Punagam, Varachha, Surat – 395010, Gujarat, India
Email: privacy@pansrosafar.com
Phone: +91 8128725517